Return Policy

Refund Policy

 

Digital Products — No Fluff, Just Clarity

 

All of our fonts at fontra.co are digital downloads, which means they’re delivered instantly to your inbox — no shipping, no waiting. Because of this, we generally do not offer refunds once a purchase is made.

However, we do stand by the quality of our products. If something’s not working as it should, we’ll fix it — or refund it.

 

✅ Refunds Are Only Available If:

 

  • You experience a technical issue that prevents you from downloading, opening, or using the font file as intended.
  • Our support team is unable to resolve the issue within a reasonable timeframe.

 

🛠 How to Request a Refund

  1. Email us at support@fontra.co within 30 days of purchase.
  2. Include your order number, the email used at checkout, and a brief description of the issue.
  3. Our team will try to resolve the problem first. If we can’t, we’ll refund you — no hard feelings.

 

🚫 We Cannot Offer Refunds For:

  • Buyer’s remorse or change of mind
  • Accidental purchases
  • Compatibility with unsupported software
  • Misunderstanding of font licensing or usage

 

Our Promise

We’re committed to creating high-quality fonts that elevate your creative work. If something isn’t right, we’ll always do our best to make it so.

Thank you for trusting fontra.co.